Users can now easily create and submit support tickets right from their workstation desktop using our Endpoint Communication Client.
Users can now easily create and submit support tickets right from their workstation desktop using our Endpoint Communication Client. This client is installed on your workstation during the onboarding process, and in addition to providing us with a real-time health and security report, allows for support tickets to be quickly made and associated with the user's machine.
From here you can provide an Issue Summary, select the relevant Department, Issue Priority, and provide Details regarding your issue. Details could include; is the issue is reoccuring, what action you were performing when the problem took place, and what function was expected.
We hope you find this new feature useful, and look forward to your feedback!
Interested in Central Tech's MSP solutions? Chat with a member of our sales team to get started.
Questions about our services, or just just want to say hey? We typically respond with 1-2 business days.
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